Individuals calling in to Atento`s contact center are immediately routed to the agent who is most qualified to help them.Īvaya`s Customer Relationship Management Solutions comprise a broad array of systems, software and professional services that help companies deliver on their commitments to customers. These solutions boost responsiveness to callers and accelerate the routing of calls to the appropriate customer service agents. This evolution in call centers allows leading edge companies to improve their customer service in a technology age where service is increasingly becoming the differentiator for successful businesses.Īt the heart of Atento`s customer contact center are Avaya`s Customer Relationship Management (CRM) Solutions and DEFINITY Enterprise Communications Server (ECS). We are thrilled to help Atento build the world` s most advanced customer interaction centers."Ĭompanies use CentreVu Internet Solutions to expand ways of interacting with customers - by live text chat, voice over IP, and through Web call-back and e-mail. "We have transformed the traditional call center into a customer interaction center where people can communicate seamlessly in the way they prefer, regardless of the technology platform. "Avaya is redefining the way businesses communicate," said David Gant, Avaya`s president for the Caribbean and Latin America region. The agent can then answer questions, direct the customer to another catalogue page or take an order. With the click of a button, the customer is talking to a sales agent who is looking at the same on-line catalogue page. For example, a customer browsing an on-line catalogue for a shirt may want to know if it is available in another color. The solution enables businesses to create real-time access into their call centers from their Web. Under a separate agreement, Avaya will also install its call center solutions for Atento in Argentina, Venezuela, Italy and Tangiers later this year.Īvaya is supplying its CentreVu Internet Solutions to deliver personalized service at the click of a button by combining the capabilities of a call center with the self-service functionality and spontaneity of the World Wide Web. Avaya will be installing its Internet call centers in Atento facilities in Brazil, Colombia, Chile, Puerto Rico, Guatemala, El Salvador, Spain and Morocco. Thanks to the solution provided by Avaya, Atento will be able to offer an innovative and unique value proposition that meets the quality requirements of its customers. The Internet call center deployment, powered by Avaya`s CentreVu Internet Solutions, will be completed by year`s end and will provide advanced customer interaction capabilities to Atento, making more than 8,000 of their 30,000 customer service agents accessible through the Web. It is our time”, he concluded.Atento, a subsidiary of Spain`s Telefonica specializing in e-CRM services, and Avaya, the former Enterprise Networks Group to be spun off from Lucent Technologies later this year, have signed a multi-million dollar agreement for the deployment of Internet-based call centers in eight countries and three continents. José María Álvarez-Pallete stressed that in this new era “collaboration is the solution to the many uncertainties it presents” and that “Europe must take its rightful space and recover its digital autonomy”.Telefónica’s chairman reinforced the Group’s commitment “to defend what is fair”, since the company “builds networks for everyone, not just for a few”, and insisted that “a new world requires new rules”.The company’s chairman pointed out that in the last seven years Telefónica has allocated 17,300 million euros to shareholder remuneration, invested more than 55,000 million, obtained more than 21,700 million in net profit and generated more than 32,000 million in free cash flow.“We have spent seven years imagining and creating a new company, just as the pioneers of Telefónica did,” said the company’s Chairman, José María Álvarez-Pallete, in his speech to shareholders.The AGM approved the shareholders’ remuneration, a full cash dividend of 0.30 euros to be distributed during 2023 in two payments of 0.15 euros, and the cancellation of shares representing 0.43% of the share capital held as treasury stock.All proposals on the agenda proposed by the Board of Directors obtained a strong support, including the new remuneration policy, shareholders’ remuneration, and the approval of the annual accounts and the management of the Board of Directors.Outstanding Debentures&Bonds of Telefónica S.A.Communications prior to 8 February 2020.Annual Reports on the Remuneration of Directors.Company’s Internal Regulations: By-Laws and Regulations.
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